Cortexia Health · Legal

Privacy Statement

Version v1.0 · Last Updated: 08/28/2026

Cortexia Health, Inc. (“Cortexia Health”), values and is committed to protecting patient and user privacy. This privacy statement applies to all the data collected by Cortexia Health through its websites, online medical platforms, and mobile applications (collectively the “Services”). It does not apply to any data we have collected in offline Cortexia Health services or products or through any other means.

By using the Cortexia Health sites, the Cortexia Health Services, or interacting with us, you are agreeing to this Privacy Notice. Please read the following carefully to understand how we collect, use, and maintain your personal information. In addition, it describes your choices for use, access, and correction of your personal information.

I. What information do we collect?

Personal Information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and services, when you participate in activities on the Website or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:

Personal Information provided by you

The first time a user signs in to the Services, the Services require the user to create a Cortexia Health account. To create a Cortexia Health account, a user must eventually provide personal information such as name, date of birth, e-mail address, address, postal code, phone number, gender, and country/region. Depending on which features a user uses, she/he may be asked for additional information for that feature such as contact preferences, contact or authentication data, billing addresses, debit/credit card numbers, and other similar information.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Protected Health Information

A Cortexia Health account allows users to review health information about themselves and their patients, and to participate in second opinions and similar services. Examples of the types of information collected and stored include but not limited to:

Medical history
Medications
Allergies
Health history
Prior surgeries
Current medical conditions
Medical images

Information automatically collected

Whenever you interact with our Services, we automatically receive and record information from your browser or device, this information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about who and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.

We also collect information through cookies and similar technologies. “Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our Services are visited and by how many people. A user has the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but users can usually modify their browser setting to decline some or all cookies if they prefer. If a user chooses to decline all cookies, they may not be able to use interactive features of this or other Websites that depend on cookies.

One of the primary purposes of cookies is to provide a convenience feature to save users’ time. For example, if a user personalizes a Web page, or navigates within a site, a cookie helps the site to recall that user’s specific information on subsequent visits. Using cookies simplifies the process of delivering relevant content, eases site navigation, and so on. When a user returns to the Website, they can retrieve the information they previously provided, so they can easily use the site’s features that they customized.

Cortexia Health uses cookies with the Services to enable users to sign in and to help personalize the Services. We may use this data to customize content for your liking, based on your usage patterns. We may also use it to improve the Services — for example, this data can tell us how often users use a particular feature of the Services, and we can use that knowledge to make the Services interesting to our users.

The information we collect includes:

Log and Usage Data: Log and usage data are service-related, diagnostic usage and performance information our servers automatically collect when you access or use our Website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity on the Website (such as the date/time stamps associated with your usage, pages, and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports, and hardware settings), Internet Service Provider “ISP”, Web Pages visited, and URL of the Web Page you visited before navigating to Cortexia Health.
Device Data: We collect device data such as information about your computer, phone, tablet, or other devices you use to access the Website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, and operating system configuration information.
Location Data: We collect information such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type of settings of the device you use to access the Website. You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Locations settings on your device. Note however, if you choose to opt-out, you may not be able to use certain aspects of the Services.
Crash or Error Information: We collect information such as data to determine the cause of the error using first or third-party services. The crash or error information collected may include the following: Device Internet Protocol (“IP”) address, device name, operating system version, application configurations(s), the time and date, and other statistics.

Information collected from other sources

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may collect limited data from public databases, marketing partners, social media platforms, and other outside sources. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion. If you interact with us on a social media platform using your social media account (e.g. Facebook or Twitter), we receive personal information about you such as your name, email address, and gender. Any personal information that we collect from your social media account depends on your social media account’s privacy settings.

II. How do we use your information?

We use personal information collected through the Services, including health information, in the Services, and for a variety of business purposes as described in this Privacy Statement. We do not use or disclose users’ information except as described in this privacy statement. Our purposes for using personal information include:

To facilitate account creation and logon process.
To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
To send administrative information to you.
To provide users with important information about the Services, including critical updates and notifications.
To protect our Services (for example, for fraud monitoring and prevention).
To enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements, or in connection with our contract.
To respond to legal requests and prevent harm.
To deliver and facilitate the delivery of services to the user.
To respond to user inquiries and offer support to users.
To allow third-party contractors to perform services for Cortexia Health directly related to the Services that an individual user requests.
To send you the Cortexia Health email newsletter, if the user opts in.
For marketing or promotional purposes. We will not disclose any information that could be used to personally identify a user.
Aggregated data for site usage statistics.
As reasonably necessary and as directly related to providing the Services that an individual user requests, including coordination with insurance, enforcing users’ rights, protecting against fraud, resolving disputes, etc.
Request feedback. We may use your information to request feedback and to contact you about your use of our Website.

Cortexia Health will not share any personal information in such a way that it can be used to personally identify a user. Decisions based on data are made by natural persons and are never automated.

Personal information stored in the Service may be processed in the United States or any other country in which Cortexia Health or its affiliates, subsidiaries, or service providers maintain facilities.

We may process information relating to transactions, including purchase services, that you enter into our website. The transaction data may include your contact details, your card details, and the transaction details. The transaction data may be processed for the purpose of keeping proper records of those transactions.

III. Will your information be shared with anyone?

We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect. We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal basis:

Consent: We may process your data only if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal processes, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
At Your Option: Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

More specifically, we may need to process your data or share your personal information in the following situations:

Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Authorized Vendors, Service Providers, and Other Third-Party Service Providers: We may share your information with third-party vendors and service providers that help us with specialized services.